T mobile

[mrs falcon 72]

My son has a sidekick.

T mobile has lost all his contacts, pictures ect

and it appears they cannot be recovered for all their sidekick customers

He had over 150 contacts (business,school and friends deployed)

When I called T mobile, fist I was told basically too bad and we will sell you a new phone for $150 and it will cost you $20/mo MORE for your service

Last offer was a free phone but an increase in the plan of $20 a month

That sounds like bait and switch to me

I'm basically having to pay for their problem

I have a year left on the contract

All I asked for was a reliable phone and to continue with the same contract I originally agreed to.

I'm not a fly by night customer been with same company for 15 years

Obviously I'm not tech savy, and I know alot of you are

so my questions are

Have any of you had a similar problem and how was it resolved

What company has good service and customer service

Thanks sorry so long

[mrs falcon 72]

Pen and paper is cheaper..

I agree, tell that to a teenager

Also T mobile won't put any of these offers in writing

My primary complaint is to continue with the contract we both agreed to;

because of their fault, I have to pay more money

Edited October 11, 2009 by mrs falcon

[mrs falcon 72]

I did...and mine listened. :mellow:

Believe me, mine would too.

My kid is very bright, an engineering student.

I have no complaints with him

He and I have a lifetime contract, so far, I have no complaints

It's the Tmobile contract I was questioning

Don't think I need parenting advice

[House 50]

sounds like a breach of contract.

[mrs falcon 72]

sounds like a breach of contract.

Thanks House, i think so too

[mrs falcon 72]

LOL..yeah now go hire you a lawyer to take them to court..

You are so way off, just stop responding

[GEORGIAfan 18,751]

its their fault. this has happened to many people. I just saw an article on this not even two mins ago.

[nuccah 149]

Should've backed up all the contacts on the computer, once a week or so. No need for pen and paper, as you will probably just end up losing it.

Regardless, sounds like T-Mobile is trying to screw you.

[J-Nice 343]

get the mytouch and it'll automatically backup your contacts on tmobile and gmail

[SmittS 16]

Pay the ETF and dump T-mobile. Sounds like the only way.

[Proto Man 40]

Yeah I have the Sidekick. Been out for along time now. I got internet and stuff back but no your contacts, notes, calender stuff, is lost.

I had my 5 favs back but they are gone again.

And it is not T mobile that lost it, it is the company Danger (owned by microsoft)

Your son will get $35 off the next bill (Enough to pay the Data plan part)

Story

Users of T-Mobile Sidekick phones have been without data service for as much as two weeks and counting.

The phone, popular among message-happy teenagers but also owned by a fair share of adults, relies on data connectivity for nearly every major function of the phone, including contacts.

A week ago, T-Mobile issued this statement:

T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:

* We expect data services to begin gradually returning in the next couple of hours (Saturday evening)

* Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.

While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”

Since then, the situation only escalated, angering customers who understandably care about using the phones and service plans they paid for, and not about the details in how the phones operate.

On Oct. 10, T-Mobile posted the following update, titled “Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power”:

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low.

A scary missive to users, particularly since T-Mobile, Microsoft and Danger are essentially soliciting user help for a problem that began with them.

Adding insult to injury, T-Mobile promised affected customers a free month of data service — despite the fact that the service had not yet been reinstated.

Today, T-Mobile’s trying again to placate its angry Sidekick customers — whose service has still, as of this writing, not been reinstated — by offering the option of a $20 discount for a T-Mobile G1 smartphone or a contract release.

Needless to say, the 800,000 or so Sidekick customers aren’t thrilled.

In a final move, T-Mobile has halted all sales of the Sidekick on its site and at retail stores, listing all models as “temporarily out of stock.”

This data outage — caused by catastrophic server failure at Danger/Microsoft — underlines the complexities of the mobile industry. In this case, the problem isn’t really T-Mobile’s at all, but this B2B problem is entirely the carrier’s to manage, since it’s been let down by a partner and simultaneously become the face of the problem.

After all, customers pay T-Mobile. In their eyes, it’s T-Mobile’s fault if service doesn’t deliver.

Worsening the situation is the fact that T-Mobile is in the midst of ramping up its 3G data network across the U.S. The last of the Big Four carriers to do so, the company can’t afford to take a black eye for its data services — regardless of whether, in the case of the Sidekick, those services don’t actually originate with T-Mobile — much less for a phone whose expensive latest model wasn’t received very well in April and, in the past, has been known as the “most stolen phone in America.”

The fallout potential for T-Mobile is huge. It’s only now agreeing to release customers from contract, but it can’t really afford to lose any 3G customers in the first place.

To boot, the company is only just getting off the ground in the smartphone space, and though T-Mobile G1 and myTouch 3G users weren’t affected, it’s a public black eye for its next-generation mobile offerings.

[TerminusTiercel 0]

life is hard

[GEORGIAfan 18,751]

seems the newest offer is free data for one month. Sidekick came from the same company that brought you vista and Me, so what do you expect?

[GEORGIAfan 18,751]

newest offer is 100 apology. seems like you guys are getting a good deal for the problem, but it does suck, when they clear your phone.

[Proto Man 40]

The catch about the 100 dollers is this

Its a gift card toward t mobile products. And not everyone gets it.. Only the customers who quilify, and they have not said how they pick and choose.